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Contact Us

We'd love to hear from you

Get in Touch

Whether you have feedback, found a bug, want to collaborate, or just want to say hi, we're here to listen. Train is a community-driven project, and your input helps make it better.

Contact Methods

Email

For general inquiries, feedback, or support:

Social Media

Follow the creator and stay updated:

Bug Reports & Feature Requests

Found a bug or have an idea for a new feature? Use the feedback button in the app (top right corner) to share your thoughts directly with us. This helps us track and respond to your feedback quickly.

Alternatively, you can also reach out through:

When reporting bugs, please include:

  • Your browser and operating system
  • Steps to reproduce the issue
  • What you expected vs. what actually happened
  • Screenshots or screen recordings if applicable

Frequently Asked Questions

How do I report inappropriate content?

All music content is provided by YouTube. To report inappropriate videos, use YouTube's reporting tools directly. For issues specific to Train's playlist curation, email us at support@hereco.in.

Can I request songs to be added?

Train's playlist is carefully curated to maintain a specific mood and atmosphere. While we appreciate song suggestions, we may not be able to accommodate all requests. Use the feedback button in the app (top right corner) to send us your suggestions, or email us at hello@hereco.in and we'll consider them for future updates.

Is Train open source?

Train is currently not open source, but we're open about our architecture and technology choices. Check out the About page for technical details.

Can I use Train for commercial purposes?

Train is a free, personal-use service. For commercial licensing or partnership inquiries, contact hello@hereco.in.

How do I delete my data?

Train doesn't require accounts and doesn't store personal data. Session data is automatically deleted when you disconnect. For more information, see our Privacy Policy.

The app isn't working. What should I do?

Try these troubleshooting steps:

  1. Refresh the page (hard refresh: Ctrl/Cmd + Shift + R)
  2. Clear your browser cache and cookies
  3. Try a different browser or incognito/private mode
  4. Check your internet connection
  5. Disable browser extensions that might interfere (ad blockers, privacy tools)

If the problem persists, email support@hereco.in with details about your setup and the issue.

Business Inquiries

For partnerships, sponsorships, advertising opportunities, or other business-related matters:

Press & Media

Media inquiries, press releases, or interview requests:

We typically respond within 2-3 business days.

Legal & Privacy Concerns

For matters related to privacy, data protection, copyright, or other legal issues:

Please review our Privacy Policy and Terms of Service before reaching out.

Response Times

We aim to respond to all inquiries within:

  • Critical bugs: 24-48 hours
  • General support: 2-5 business days
  • Feature requests: We read all suggestions but may not respond individually
  • Business inquiries: 3-5 business days

Please note that Train is maintained by a small team, so response times may vary during high-volume periods or holidays.

Community Guidelines

When contacting us, please:

  • Be respectful and professional
  • Provide clear, detailed information about your inquiry
  • Include relevant screenshots or error messages when reporting issues
  • Use the appropriate email address for your inquiry type
  • Be patient—we're a small team doing our best!

Stay Connected

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